RETURNS & EXCHANGES

Return Policy for Online Orders

If you’d like to return your full or partial order, please mail it back to our distribution centre within 30 days of the original order date with a completed Return Form. We are happy to issue a refund back to your original form of payment. You can also return or exchange the items in person to any Fairweather store location for FREE. If you choose to return your items to a Fairweather store location, you will receive a store credit to use in-store. A hard copy of your original invoice must be present in order for an in-store return or exchange to be processed.

Please note that store credits issued in-store can only be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online. If returning by mail, you will be responsible for shipping costs to return the items and shipping charges must be prepaid. Please note that original shipping fees are non-refundable.

Regular-Priced Merchandise

Items sent to our distribution centre must meet the following criteria in order to receive a refund:

  • All items are unworn and unwashed (free of any stains from makeup, deodorant, or wear) with original tags attached.
  • Items must be accompanied with a hard copy of the original invoice, which serves as your receipt.
  • Returns must be received within 30 days of the original order date with a completed Return Form.

We recommend shipping your return package with a tracking number, as Fairweather is not responsible for lost or stolen packages. Without proof of receipt and delivery, Fairweather will not issue a refund. Please note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility. Fairweather does not provide return shipping labels.

Reserved Rights Regarding Returns

Fairweather reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items
  • Potential fraudulent or criminal activity

Non-Fairweather items sent to our distribution centre will be discarded upon receipt.

Step-By-Step Return Process

1. Print a return form here: Return Form
2. Fill out all fields on the return form.
3. Package your merchandise and place the return form and original invoice inside the package. Return products in original packaging, when possible, or any other box or mailer bag of your choice.
4. Drop the package off at your nearest post office.
5. Ship the return package to: Fairweather Online Returns, 1185 Caledonia Road, Toronto, ON, M6A 2X1

Once the return package has been received and is processed by our distribution centre, you will receive a confirmation email which will include details of your refund.

Final Sale Items

All items listed at 70% off or greater are FINAL SALE and cannot be returned, exchanged, refunded or issued store credit. Gift Cards, E-Gift cards and jewellery are FINAL SALE and cannot be returned, exchanged, refunded, or issued store credit.

Exchanges

Because we cannot guarantee we will have the style/size you desire, we are unable to accommodate exchanges by mail. You are welcome to exchange your items at any Fairweather store location for free. However, we cannot guarantee that we will have the same styles or desired size/colour in-stock during your visit. If we are unable to make an exchange in-store, we will process the item(s) as a return and issue you a store credit for use on a future purchase in-store.

Damaged/ Defective Items

Please take a photo of the item and email it to our Customer Support with a description of the damage. Damaged or incorrect items must be reported within 48 hours of receipt. If the item is not immediately reported, a refund will not be authorized.

Upon inspection of the photo you will be asked to print a Return Form. Please fill it out completely and return it along with the damaged item. You may print a copy of the Return Form HERE. Once we receive the item(s), we will issue you a refund to your original form of payment. Please note, original shipping costs are non-refundable.

We recommend including a tracking number with your package, as we are not liable for packages that get lost in transit.

Exchanging In-Store

We accept in-store exchanges at any Fairweather store location. To qualify for an exchange, the following criteria must be met:

– All items are unworn and unwashed (free of any stains from makeup, deodorant, or wear) with original tags attached.
– Items must be accompanied with the original receipt issued in-store.
– The exchange must be processed in-store within 15 days of the purchase date.

All items listed at 70% off or greater are FINAL SALE and cannot be returned, exchanged, refunded or issued store credit. Gift Cards, E-Gift cards and jewellery are FINAL SALE and cannot be returned, exchanged, refunded, or issued store credit.

If you have any questions, please contact Fairweather Customer Support.