SHIPPING INFORMATION

Standard Shipping over $50 (2 - 6 business days)  -  FREE
Standard Shipping up to $49.99 (2 - 6 business days)  -  $7.99

Enjoy FREE Standard Shipping on orders over $50, before taxes and after all discounts and coupons have been applied. Express shipping is currently unavailable.

Orders placed between Monday-Friday (excluding holidays) will be processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. We ship to all Canadian provinces via Canada Post. We do not accept USA orders at this time.

Please note the delivery timelines indicated in the shipping rates above begin when the package has been picked up by the carrier from our distribution centre. Please follow the tracking link provided in the shipment confirmation email to determine when your package has been picked up and is in transit. 

*Please note: During sale and holiday periods, you may experience extended processing times up to 5 business days.

Order Tracking

Once your order has been placed, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution centre, you will receive another email with shipping information and your tracking number. Simply click on the link in the email to track the progress of your shipment. Please note that the shipping confirmation email does not necessarily mean that the carrier (Canada Post) has picked up your package from our distribution centre. Please follow the tracking link provided in the shipment confirmation email to determine when your package has been picked up and is in transit. 

My Tracking Info Shows My Package Was Delivered, But I Never Received It?

If the tracking information states that your package has been delivered but you have not received it, please check your community mailbox, with property managers, or apartment office.

We will always do our best to assist you, but Fairweather does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, please contact Canada Post to discuss the issue and file a claim with them directly.

Canada Post:

You can reach Canada Post HERE or by phone at 1-866-607-6301

Do You Refund Shipping Fees?

Shipping fees are non-refundable unless you received a damaged or incorrect item.

I Received A Damaged Item, What Do I Do?

Please take a photo of the item and email it to our Customer Support with a description of the damage. Damaged or incorrect items must be reported within 48 hours of receipt. If the item is not immediately reported, a refund will not be authorized.

Upon inspection of the photo you will be asked to print a Return Form. Please fill it out completely and return it along with the damaged item. You may print a copy of the Return Form HERE. Once we receive the item(s), we will issue you a refund to your original form of payment. Please note, original shipping costs are non-refundable.

We recommend including a tracking number with your package, as we are not liable for packages that get lost in transit.

Shipping To Multiple Addresses

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, please place separate orders for each address.

SHIPPING POLICY

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please ensure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly as we do not take responsibility for the incorrect information. If the package is returned due to an “undeliverable address”, we will issue a store credit in the form of an E-Gift Card for the net price of your item(s) minus the original shipping fee and a restocking fee of $5.00, plus taxes. If you received FREE shipping on your order, a restocking fee of $12.00, plus taxes will be deducted from your total refunded amount.

Original shipping fees are non-refundable. If you refuse any shipments from Fairweather, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

If your tracking information states that your package was delivered and you have not received it or your package is in transit longer than the advertised timelines in the above shipping rates, please contact Canada Post to address the issue directly with them. Fairweather does not hold or accept responsibility for packages that have been stated as delivered by the carrier or delivered later than the advertised timelines above. We do not issue refunds or credits for packages that the carrier confirms as being delivered or packages delivered later than the advertised timelines above.

You will receive your package 2-6 business days from the date that it is shipped out, not necessarily from the date it is placed, depending on the final destination of the order. After your payment is authorized and verified, it may take 1-2 business days to process your order, excluding weekends and holidays.

Please note that if your order includes multiple items and one (or more) of the items are out of stock, we will ship the rest of your order and issue a refund to your original form of payment for the item(s) not in stock. Shipping charges will not be discounted or refunded.

While we will make every effort to accommodate your shipping and billing preferences, Fairweather reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Fairweather reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items
  • Potential fraudulent or criminal activity

Similarly, Fairweather reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.